Returns / Exchanges

Thank you for shopping at Air Purifiers Direct 2U. We're here to ensure that your shopping experience is perfect.

In some rare instances, you may need some help with a return. Don't worry! The following information will help you process your return.

Unopened Merchandise

You may return any unopened air purifiers and accessories purchased from Air Purifiers Direct 2U within 30 days of your delivery date for a full refund. We also pay for the return shipping back to us.

Opened Merchandise

As part of our Satisfaction Guarantee, opened air purifiers (including the standard or optional filters and other accessories that came within the packaged unit) can be returned within 30 days of your delivery date for a full refund. We also pay for the return shipping back to us.

Opened air purifier replacement filters and other replacement accessories will not be accepted for return. (There may be exceptions to this policy and you should contact us for your particular situation.)

Opened air purifier returns must be in salable condition with original materials and packaging. Charges may be incurred in the event that the merchandise is deemed unsaleable. If deemed unsaleable, you will be notified by us immediately and given options on how to proceed.

Damaged Products

If you suspect (but are not sure) your product was damaged in shipping, go ahead and inspect the contents inside. In many cases, the box may be slightly damaged but the product is fine.

If your product does arrived damaged, contact us immediately so we can arrange for an exchange.

You must notify us of any shipping damage within 7 days after receiving the merchandise so we can process the appropriate claims with the shippers or manufacturers.

If you DO NOT notify us within 7 days, you have accepted the merchandise in its current condition.

Defective Products

We encourage you to test your air purifier or accessories within 7 days of receipt so we can quickly remedy any mechanical problems.

If you think your air purifier is defective, don't worry. In most cases, the issue is a simple remedy that can be resolved over the phone instead of coordinating a return or exchange.

You are welcome to contact the manufacturer's customer service departments. They have expert technicians standing by to help solve your issue.

Please consult your Owner's Manual for manufacturer's contact information or visit our Warranty Service section for contact info. Have your model number and serial number available for fastest service.

Scheduling a Return

To schedule an item for return, please e-mail us at contactus@airpurifiersdirect2u.com or call us at 800-773-4971 in order to properly coordinate the return for you.

You will receive further instructions and a Return Authorization Number from us to better coordinate your return.

Any returns sent back to us without a Return Authorization Number, will not be accepted and will be refused delivery.

Exchanges

If within the first 30 days of ownership and as part of our Satisfaction Guarantee you are not happy with the air purifier product(s) you purchased, rather than coordinating a straight return of the product(s), let us work out an exchange for your order with another product from our store. There are no strings attached and you still get our Satisfaction Guarantee on the new product, as well.

We want to make you happy and find the right air purifier to meet your needs. Sometimes an exchange gives you another chance to get it right.

Contact us by e-mail at contactus@airpurifiersdirect2u.com or call us at 800-773-4971 to let our experts recommend other products and coordinate an exchange for you.

If you have any other questions or concerns, please do not hesitate to contact us.