Hours: MON-SAT 8am-9pm Central
888-231-1463
View Cart Details Air Purifiers Direct 2U LLC, Air Purifying & Cleaning Systems & Equipment, Peoria, IL
Airfree Airpura AllerAir
Amaircare Austin Air Blueair
Electrocorp NQ Industries Rabbit Air
SPT Appliance Vortex Enterprises Whirlpool

Returns / Exchanges

Thank you for shopping at Air Purifiers Direct 2U. We're here to ensure that your shopping experience is perfect.

In some rare instances, you may need some help with a return. Don't worry! The following information will help you process your return. If you have any specific questions pertaining to a supplier's return policy, feel free to contact our suppliers directly too.

Unopened Merchandise

You may return any unopened air purifiers and accessories purchased from Air Purifiers Direct 2U within 30 days of your delivery date for a full refund of the products. You will be responsible for the shipping and shipping costs of the return back to us. Your shipping costs for the return back to us are non-refundable. If a restocking fee is required by the supplier, you may be responsible for the restocking fee. Typically, this fee is $25-$50. For instance, Austin Air & AllerAir charges a $25 restock fee for returned units.

Full refund is defined as a refund of the total amount of your original order. Expedited shipping costs above and beyond our "FREE" ground shipping offer are non-refundable. This would only apply when an expedited shipping method is used in place of the "FREE" ground shipping.

Opened Merchandise

As part of our Satisfaction Guarantee, opened air purifiers (including the standard or optional filters and other accessories that came within the packaged unit) can be returned within 30 days of your delivery date for a full refund. You will be responsible for the shipping and shipping costs of the return back to us. Your shipping costs for the return back to us are non-refundable.

Full refund is defined as a refund of the total amount of your original order. Expedited shipping costs above and beyond our "FREE" ground shipping offer are non-refundable. This would only apply when an expedited shipping method is used in place of the "FREE" ground shipping.

Opened air purifier replacement filters and other replacement accessories will not be accepted for return. (There may be exceptions to this policy and you should contact us for your particular situation.)

Opened air purifier returns must be in a sellable condition with original materials and packaging. Charges may be incurred in the event that the merchandise is deemed unsellable. If deemed unsellable, you will be notified by us immediately and given options on how to proceed.
Restocking Fee - If a restocking fee is required by the supplier, you are responsible for the restocking fee. Typically, this fee is $25-$50. For instance, Austin Air & AllerAir charges a $25 restock fee for returned units.

Shipping Items Back to Us

In those situations where it is your responsibility to ship items back to us at your own expense, we highly advise you to insure the package up to the value of the items within the package. Basically, the insured value should equal your original order total amount in most instances. If you have any questions on this, contact us prior to your shipping of the items for clarification.

Insuring your shipment back to us will help in case the package is lost or damaged in transit to us for your return. We will not be held responsible for items lost or damaged in transit to us that are not insured or under insured. It is your responsibility to get the items back to us in a saleable condition in order for us to process your full refund for the return.

Shortages / Missing Items

If you happen to be missing any items from your order, please contact us by email or phone immediately so that we can rectify the situation with your order.

Wrong Items Shipped

If we or one of our manufacturers happens to ship you the wrong products that you ordered, please contact us immediately to set up an exchange at no cost to you. We will arrange and pay for the exchange due to the error.

Items Ordered in Error

Pay close attention to your order and what you order from our website. If you happen to order the wrong items from our website, you will be responsible for shipping the items back to us at your own expense for an exchange of the correct items. This return at your own expense is non-refundable.

To avoid this situation, please contact us by phone or email prior to your order for assistance. This will ensure that you order and receive the correct items that you want.

Damaged Products

If you suspect (but are not sure) your product was damaged in shipping, go ahead and inspect the contents inside. In many cases, the box may be slightly damaged but the product is fine.

If your product does arrived damaged, contact us immediately so we can arrange for an exchange.

You must notify us of any shipping damage within 7 days after receiving the merchandise so we can process the appropriate claims with the shippers or manufacturers.

If you DO NOT notify us within 7 days, you have accepted the merchandise in its current condition.

Defective Products

We encourage you to test your air purifier or accessories within 7 days of receipt so we can quickly remedy any mechanical problems.
If you think your air purifier is defective, don't worry. In most cases, the issue is a simple remedy that can be resolved over the phone instead of coordinating a return or exchange. However, if an exchange is required, contact us or the manufacturer's customer service department so an exchange can be organized for you. When an equal exchange is needed for a damaged product, you are not responsible for the shipping or any restocking fees. You will be issued a return label to cover shipping costs.

You are welcome to contact the manufacturer's customer service departments. They have expert technicians standing by to help solve your issue.

Please consult your Owner's Manual for manufacturer's contact information or visit our Warranty Service section for contact info. Have your model number and serial number available for fastest service.

Scheduling a Return

To schedule an item for return, please e-mail us at usairpurifiers@comcast.net or call us at 888-231-1463 in order to properly coordinate the return for you.

You will receive further instructions and a Return Authorization Number from us to better coordinate your return.
Any returns sent back to us without a Return Authorization Number , will not be accepted and will be refused delivery.

Exchanges

If within the first 30 days of ownership and as part of our Satisfaction Guarantee you are not happy with the air purifier product(s) you purchased, rather than coordinating a straight return of the product(s), let us work out an exchange for your order with another product from our store. There are no strings attached and you still get our Satisfaction Guarantee on the new product, as well.
We want to make you happy and find the right air purifier to meet your needs. Sometimes an exchange gives you another chance to get it right.

Contact us by e-mail at usairpurifiers@comcast.net or call us at 888-231-1463 to let our experts recommend other products and coordinate an exchange for you.

If you have any other questions or concerns, please do not hesitate to contact us.

**This policy has been updated and will apply to all orders placed after March 13, 2012.

Satisfaction guarantee factory discount Free shipping military discount Piggy Bank